Frequently Asked Questions
l89com Complete FAQ
From opening an account to bonuses, payments, and security — find clear answers to all the important questions about l89com right here.
l89com is one of Bangladesh's popular online casino and betting platforms. Both new and existing players often have many questions — how to open an account, how to deposit money using bKash or Nagad, how bonuses work, or how to keep their gaming experience safer. This FAQ page has been created to provide detailed answers to all those questions so you can enjoy l89com with confidence.
Account and Registration
Opening an account at l89com is simple and quick. You will need an active mobile number, an email address, and a strong password. Complete the registration form, verify the OTP sent to your mobile, and your account will be active within just a few minutes. Make sure you enter accurate information, as it will be needed during future verification.
l89com is only for people aged 21 or older. You must meet this age requirement before creating an account or taking part in any game. The age verification process is part of the platform's security and reflects our commitment to responsible gaming.
No, only one account per person is allowed. Creating multiple accounts is a violation of l89com's rules and may result in account suspension. Always use a single account to keep your bonuses and winnings safe.
Use the "Forgot your password?" option on the login page. Enter your registered mobile number or email, then set a new password via OTP or a recovery link. The process is quick and secure. If you have any trouble, contact l89com's 24/7 live chat support.
For account verification you may need to submit a clear photo of your National ID (NID) or passport along with a selfie. This is for security purposes and to confirm that the right person is using the account. Once verification is complete, you will have full access to all features including withdrawals.
Deposits and Withdrawals
Deposits from bKash to l89com are usually instant. Your account balance is updated as soon as the payment is confirmed. In rare cases a network issue may cause a slight delay — if that happens, contact 24/7 live chat for a quick resolution.
The minimum deposit at l89com is ৳200 — this limit applies equally to all methods including bKash, Nagad, Rocket, and bank transfer. You can start with a small amount and gradually build up your experience to enjoy more.
Yes, Nagad is a supported payment method at l89com. Just like bKash, you can use Nagad to deposit money within minutes. Pay directly from the Nagad app and your gaming account balance will be updated shortly after.
Withdrawals from l89com are usually completed within 5 to 30 minutes. The fastest withdrawals are to bKash, Nagad, and Rocket. Bank transfers may take a little longer depending on the bank's own processing time. Withdrawals are faster when account verification is already complete.
The minimum withdrawal amount at l89com is ৳800. Before submitting a withdrawal request, make sure your account balance exceeds this amount and that the wagering requirements on any active bonus have been met.
l89com does not charge any additional fees on deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket) may apply their own transaction charges under their own policies. Bank charges may also apply to bank transfers.
Games and How to Play
To bet on BPL or any other cricket match, log in to your l89com account and go to the Cricket section. From there, select the match you want, view the markets and odds, and set your bet amount. Check all the details carefully before confirming your bet. Both pre-match and live in-play betting options are available.
RTP, or Return to Player, is the average percentage of total bets that a game returns as winnings over the long term. It is not a guarantee of winning — each spin is independent and outcomes are determined by a Random Number Generator (RNG). All slot games at l89com follow fair play standards.
Yes, l89com is fully optimised for mobile. All games run smoothly through the browser on both Android and iOS devices. Navigation, betting, and payments are all easy on smaller screens. There is no need to download a separate app.
l89com's live casino lets you play with real dealers in real time, powered by top providers such as Evolution Gaming and Ezugi. High-quality video streaming gives you the feel of a real casino. You can also chat with the dealer via live chat, which makes the whole experience more engaging.
Yes, l89com offers live in-play betting on the T20 World Cup and other international cricket tournaments. While a match is in progress, you can bet on run rates, wicket falls, or the outcome of the next over. Odds are updated in real time, so you have the opportunity to bet strategically at the right moment.
Bonuses and Promotions
l89com offers new members a 150% bonus on their first deposit, up to ৳20,000. This means if you deposit ৳1,000 you get a ৳1,500 bonus for a total of ৳2,500; and if you deposit ৳28,000 you receive the maximum ৳20,000 bonus and can start playing with a total of ৳48,000. The bonus is added automatically at the time of your first deposit after registration.
The wagering requirement for the l89com welcome bonus is 25x. This means the bonus amount must be wagered 25 times before it becomes withdrawable. For example, if you receive a ৳1,500 bonus, you need to place a total of ৳37,500 in bets. If you request a withdrawal before meeting this requirement, the bonus may be cancelled.
l89com has three VIP tiers: Bronze — up to 0.3% cashback per week; Silver — up to 0.7% cashback per week; and Gold — up to 1.0% cashback per week. You can move up to a higher tier through regular active play and enjoy more benefits.
Yes, l89com VIP cashback is credited to eligible members' accounts on a weekly basis. The cashback rate varies according to your VIP tier. The cashback amount is added directly to your wallet and can generally be used without additional wagering — see the Promotions page for full details.
l89com runs promotional offers during various festivals and special seasons. During Eid, BPL season, or IPL there may be special cashback, deposit bonuses, or free bet offers. Log in to l89com and check the Promotions section regularly to stay updated on the latest offers.
Security and Responsible Gaming
l89com uses SSL encryption technology to keep all transactions and personal data secure. Verified RNG technology is used in all games to ensure fair play. Your account balance is safe and withdrawals are processed quickly.
l89com takes responsible gaming very seriously. If you feel gaming is getting out of your control, contact l89com's 24/7 live chat support right away. You can request a deposit limit or self-exclusion yourself. Read the Responsible Gaming page for further support.
To activate self-exclusion, contact l89com via 24/7 live chat or email and request that your account be temporarily closed for a specific period. The support team will process your request quickly. This feature helps keep your gaming experience healthy and in control.
l89com is committed to protecting the privacy of your personal information. Your data is used only for operating the platform and is not shared with unauthorised third parties. For more details, read our privacy policy page.
l89com provides live chat support in Bengali 24 hours a day, 7 days a week. For any questions, complaints, or assistance, use the live chat button on the site or email us at: [email protected] — the support team will respond as quickly as possible.
Still have questions? Contact support
If your question has not been answered above, l89com's 24/7 Bengali live chat support is always here for you.
Live Chat — support in Bengali 24 hours a day, 7 days a week
Email: [email protected]