l89com's commitment to responsible gaming
l89com believes gaming is for enjoyment — not for problems. Our protection tools and support systems keep you in control at all times.
Why is responsible gaming important?
Online gaming is enjoyable as entertainment, but staying within set limits is every player's responsibility.
Responsible gaming at l89com is not just a policy — it is our core philosophy. We believe every player's experience should be enjoyable, safe, and controlled. Gaming is a fun form of entertainment — we are always ready to make sure it never becomes a source of financial pressure or mental stress.
Interest in online gaming in Bangladesh is growing day by day. In this context, l89com believes that as a responsible operator our duty is to keep players informed, provide accurate information, and offer help when needed. Building responsible gaming habits ensures gaming remains a positive experience at all times.
Our protection tools
l89com provides these tools to keep you safe, free of charge.
Deposit Limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. Deposits will automatically stop if the set limit is reached. The limit can be lowered at any time — increasing it requires a 7-day waiting period.
Loss Limit
Set a cap on how much you can lose within a given period. Once the limit is reached, the account automatically pauses betting so you can protect yourself from larger financial losses.
Session Timer
It can be hard to keep track of how long you have been playing. With the session timer active, you will receive a warning notification when the set time has passed, so you can take a break and maintain healthy gaming habits.
Time-Out Break
Temporarily close your account for anywhere from 24 hours to 30 days. During the break, no betting, deposits, or gameplay will be possible. This helps reduce stress and return to gaming with a clear head.
Self-Exclusion
Choose self-exclusion when you need a long-term break. Once activated, the account will be completely deactivated and cannot be reopened before the set period has ended.
Reality Check
A pop-up notification will appear at regular intervals showing how long you have been playing and how much you have won or lost. This transparent information helps you make informed decisions.
21+ age restriction
l89com is open only to users aged 21 and above. Age verification is mandatory at registration. We are committed to strictly keeping minors away from gaming.
Parents are requested to keep your device and account details out of reach of children. If you notice any suspicious activity, contact our 24/7 live chat support immediately.
If a minor in your family is interested in online gaming, use parental control software. Set a password lock for this site in your browser and keep your own login details secure. If you have any concerns, notify the support team immediately.
Warning signs of problematic gaming
If you notice any of the following signs, seek help right away.
Spending beyond your budget: You are spending money on gaming at the expense of everyday essential costs.
Chasing losses: You are placing more bets to try to recover money you have lost.
Hiding your gaming: You are concealing how much you play from family or friends.
Loss of focus: Gaming is taking priority over work, studies, or relationships.
Anxiety and restlessness: You feel mentally uncomfortable or irritable when you are unable to play.
Taking on debt: You are borrowing money or selling possessions to cover gaming costs.
Unable to stop: You want to stop playing but cannot hold yourself back.
How to set limits and protection tools
Log in to your account
Access your l89com account and open your profile settings.
Find the "Responsible Gaming" section
Within settings, select the "Responsible Gaming" option.
Choose your preferred limits
Set whichever you need — deposit limit, loss limit, session timer, or time-out.
Confirm
Once you confirm the changes, they will take effect immediately.
Contact us directly if you need help
If you have trouble setting these yourself, let us know via our 24/7 Bengali live chat — we will assist you right away.
The self-exclusion process
If you feel gaming is going out of control, self-exclusion is an effective step. Once activated, your account will be completely deactivated.
During self-exclusion:
- No betting or deposits will be possible
- No promotional messages will be sent
- The account cannot be reactivated before the period ends
- Funds in the account will remain secure
To apply for self-exclusion, contact our live chat support directly or send an email to [email protected].
Tips for healthy gaming habits
Following these simple guidelines keeps gaming enjoyable at all times.
Set a budget
Decide how much you will spend before each session and stay within that limit.
Limit your time
Avoid playing for long stretches at a time. Take regular breaks and focus on other activities.
See it as entertainment
Enjoy gaming as entertainment rather than thinking of it as a source of income.
Do not play on emotion
Avoid gaming when you are angry, anxious, or under mental stress.
Do not chase losses
Trying to recover losses by placing more bets makes the situation worse.
Talk to your loved ones
Have open conversations with family or friends about your gaming.
Need help? We are here
If you have any questions or concerns about responsible gaming, l89com's support team is always ready. Speak directly with our 24/7 Bengali live chat support — no judgment, just help.
Whether you need to set a limit, activate a time-out, or apply for self-exclusion — our support team is by your side for whatever you need.
Contact us
Responsible Gaming FAQ
Play safe, play with enjoyment
Use responsible gaming tools at l89com and enjoy safe entertainment.