l89com Privacy Policy

Introduction and Scope

This Privacy Policy ("Policy") has been prepared by the l89com platform and applies to all members and visitors who use the website https://l89com.cam. When you register, log in, or use any service on l89com, you automatically consent to the terms of this Privacy Policy.

l89com is committed to ensuring a safe, fair, and transparent online gaming environment for users in Bangladesh. We use SSL encryption and the latest security technology to keep your personal information protected.

What Information We Collect

l89com may collect the following types of information to provide you with the best gaming experience:

1.1 Personal Identification Information

• Name, date of birth, and national identity details
• Email address and contact information
• Account username and password (stored in encrypted form)
• Information required for age verification (for users aged 21 and above only)

1.2 Financial Information

• bKash, Nagad, Rocket, or bank transfer account numbers (stored with secure encryption)
• Transaction history and records of deposits and withdrawals
• Details of bonuses and promotions received

1.3 Technical Information

• IP address and device type
• Browser version and operating system
• Time spent on the site and pages visited
• Cookies and session data

1.4 Gaming Information

• Game play history, bet amounts, and results
• Preferred game categories and types of activity
• Responsible gaming settings and limits

Purpose and Use of Information Collection

l89com uses your information only for specified, clear, and lawful purposes. Your information under this privacy policy may be used for the following purposes:

• Account Management: To create, verify, and maintain your account.
• Service Delivery: To run all gaming services without interruption, including slots, cricket betting, Hi-Lo, Golden Leopard, and more.
• Transaction Processing: To verify and complete deposit and withdrawal requests.
• Security and Fraud Prevention: To prevent unauthorized access, fraud, and money laundering.
• Customer Support: To resolve your issues through 24/7 live chat.
• Legal Obligations: To comply with applicable laws and regulations.
• Responsible Gaming: To help identify and prevent harmful gambling patterns.
• Service Improvement: To enhance the quality of the platform and personalize your experience.

Sharing Information with Third Parties

l89com does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

3.1 Service Provider Partners

To ensure service quality, l89com may share limited relevant information with trusted technology partners, payment processors (such as bKash, Nagad, Rocket), and game software providers. These partners are required to comply with our strict confidentiality agreements.

3.2 Legal Reasons

l89com may disclose relevant information in response to a court order, a law enforcement investigation, or other legal obligations. In such cases, we will provide only the minimum information necessary.

3.3 Business Changes

In the event of a business merger, acquisition, or asset transfer, user information may be transferred to the new entity. In such cases, we will notify you in advance and this Privacy Policy will remain in effect.

Cookies and Tracking Technologies

The l89com website uses cookies and similar technologies to improve your browsing experience and ensure the functionality of the site. Cookies are small data files stored in your browser.

4.1 Types of Cookies We Use

• Essential Cookies: Required for core site functionality, such as maintaining login sessions.
• Functional Cookies: To remember your preferences, such as language settings.
• Analytical Cookies: To monitor site usage and improve services.
• Security Cookies: To detect fraudulent activity and protect your account.

You can control cookies through your browser settings. Please note that disabling cookies may cause some site features to not work properly.

Data Security Measures

l89com follows industry-standard security technologies and practices to protect your personal information. Our main security measures are as follows:

• SSL Encryption: All data transmissions are protected by 256-bit SSL encryption.
• Password Hashing: Your password is not stored directly — only an encrypted hash is kept.
• Firewall and Intrusion Detection: Multi-layered firewalls are used to prevent unauthorized access.
• Secure Payment Gateway: Financial transactions are conducted through fully secure and encrypted channels.
• Regular Security Audits: Third-party security experts regularly review our systems.
• Staff Training: Only authorized personnel have access to limited data, and all are bound by confidentiality agreements.

Even so, no digital system is completely impenetrable. Use a strong password for your account and do not share it with anyone.

Data Retention Period

l89com retains your information only for as long as necessary. The specific retention periods are as follows:

• Active Account Data: For as long as the account is active and for the period required by legal obligations after closure.
• Financial Transaction Records: For the period specified under applicable financial laws.
• Communication History: For a limited period to ensure the quality of customer support.
• Technical Logs: Retained for a short period for security analysis, then automatically deleted.

After an account is closed and the required legal retention period has passed, your personal information will be securely deleted or anonymized.

Your Rights

As a user of l89com, you have the following rights regarding your personal information:

7.1 Right to Access Information

You can find out at any time what information we hold about you. You may request a copy of your information by logging into your account or contacting the support team.

7.2 Right to Correct Information

If your information is incorrect or incomplete, you may request a correction. This can be done through account settings or via support.

7.3 Right to Delete Information

In certain circumstances (where there is no legal obligation to retain it), you may request that your information be deleted. This right applies alongside a request to close your account.

7.4 Right to Object to Processing

You may object to the processing of your information for specific reasons. You also have the option to opt out of marketing communications.

7.5 Right to Data Portability

Where applicable, you may request that your information be provided in a structured, machine-readable format.

To exercise any of the above rights, contact us at [email protected].

Privacy Protection for Minors

l89com provides services only to those aged 21 and above. We actively prevent minors from registering and enforce an age verification process. We do not knowingly collect information from anyone under the age of 21.

If we learn that a minor has registered on our platform, the relevant account will be closed immediately and all associated data will be securely deleted.

Policy Changes and Updates

l89com reserves the right to amend this Privacy Policy from time to time. Reasons for changes may include:

• Changes in laws or regulations
• Addition of new services or technologies
• Improvements to security measures
• Changes in business practices

For significant changes, we will send a notification to your registered email and note the update date on this page. Continued use of the platform after changes have been made will be considered your acceptance of the revised policy.